Terms of Service

By accessing or using the Moonsherpa Labs website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

Moonsherpa Labs provides custom software development, automation solutions, and technology consulting services. Specific deliverables, timelines, and terms for individual projects are defined in separate project agreements or statements of work.

Our Property: The Moonsherpa Labs website, branding, and proprietary tools remain our intellectual property. You may not copy, modify, or distribute our materials without written permission. Your Property: You retain ownership of your business data, content, and pre-existing intellectual property that you provide to us. Work Product: Ownership of custom software and deliverables created for your project will be defined in your project agreement. Typically, you receive full ownership of custom work upon final payment.

When engaging our services, you agree to: • Provide accurate and complete information about your project requirements • Respond to requests for feedback and approvals in a timely manner • Ensure you have the rights to any content or data you provide to us • Maintain the confidentiality of any credentials or access we provide

Payment terms for projects are specified in individual project agreements. Generally: • Deposits may be required before work begins • Invoices are due within the timeframe specified (typically 15-30 days) • Late payments may result in work suspension or interest charges • Refund policies are specified in project agreements

To the maximum extent permitted by law: • Our total liability for any claim arising from our services is limited to the amount you paid us for the specific service giving rise to the claim • We are not liable for indirect, incidental, special, or consequential damages • We do not guarantee specific business outcomes or results from our services We stand behind our work, but software development involves inherent uncertainties. We commit to professional, good-faith effort on every project.

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. Disclaimer: Our website and informational content are provided "as is" without warranties of any kind. We do not guarantee that our website will be error-free or uninterrupted.

We treat all client information as confidential. We will not disclose your business information, project details, or proprietary data to third parties without your consent, except as required by law or as necessary to perform our services (e.g., with subcontractors bound by confidentiality agreements).

Either party may terminate a project engagement according to the terms specified in the project agreement. Generally: • You may terminate with written notice, subject to payment for work completed • We may terminate if payment is not received or if you breach these terms • Upon termination, we will deliver any completed work product for which you have paid

You agree to indemnify and hold harmless Moonsherpa Labs from claims arising from: • Your breach of these terms • Your violation of any law or third-party rights • Content or data you provide that infringes on intellectual property rights

These terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Travis County, Texas, unless otherwise agreed in a project agreement.

We may update these terms from time to time. Continued use of our website after changes constitutes acceptance of the new terms. Material changes will be posted with an updated effective date.

For questions about these terms, contact us at: Moonsherpa Labs Austin, Texas austin@moonsherpa.com